Privacy Policy

Last Updated: [Insert Date, e.g., January 21, 2026]

1. Introduction

Welcome to Fitwarm (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you visit our website (https://fitwarmpet.com/) or make a purchase from us.

2. Information We Collect

We collect the following categories of information:

  • Personal Identifiers: Name, email address, phone number, billing address, and shipping address provided during checkout.

  • Payment Information: Processed securely through Shopify Payments or PayPal. Please note that Fitwarm does not store or have access to your full credit card details.

  • Device & Usage Data: IP address, browser type, pages visited, time spent on site, and referral sources, collected automatically via cookies and tracking technologies.

  • Communication Data: Any information you provide when contacting our support team via email or contact forms.

3. How We Use Your Information

We use your data to:

  • Process, fulfill, and ship your orders.

  • Communicate order updates and provide customer support.

  • Screen orders for potential risk or fraud.

  • Improve and optimize our website performance and user experience.

  • Provide personalized marketing communications (if you have opted-in).

4. Cookies and Tracking Technologies

Our website, hosted on Shopify, uses cookies to enhance your shopping experience. These cookies allow us to remember your cart items, analyze site traffic via Google Analytics, and provide secure checkout. You can manage or disable cookies through your browser settings; however, some features of the site may not function properly as a result.

5. Sharing Your Information

We do not sell or rent your personal information. We share your data with trusted third-party service providers only as necessary to provide our services:

  • Shopify: To power our online store.

  • Payment Processors: Such as PayPal and Shopify Payments to securely process transactions.

  • Analytics Tools: Such as Google Analytics to help us understand how customers use the site.

  • Legal Compliance: We may share information to comply with applicable laws, respond to a subpoena, or protect our rights.

6. International Data Transfers

By using our site, you understand that your information may be transferred to and processed in countries outside of your residence, including the United States and other regions where our service providers operate. We ensure that such transfers comply with applicable data protection laws.

7. Your Rights (U.S. Residents)

Depending on where you live (such as California under the CCPA/CPRA), you may have the following rights:

  • Right to Know: The right to request details about the personal data we collect.

  • Right to Delete: The right to request the deletion of your personal information.

  • Right to Opt-Out: The right to opt-out of the "sale" or "sharing" of personal info (though we do not sell your data in the traditional sense). To exercise these rights, please contact us at support@fitwarmpet.com.

8. Data Security

We implement industry-standard technical and organizational measures, including SSL encryption, to protect your personal data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated "Last Updated" date.

11. Contact Us

If you have any questions or concerns regarding your privacy or this policy, please reach out to us:

  • Email: support@fitwarmpet.com

  • Phone: [Insert Phone Number]

  • Address: [Insert Business Address]