Payment Policy

1. Accepted Payment Methods

At Fitwarm, we offer secure and flexible payment options to ensure a smooth shopping experience for you and your furry friends. We currently accept the following payment methods:

  • Credit & Debit Cards: We accept all major cards including Visa, MasterCard, American Express, and Discover.

  • PayPal: A safe and convenient way to pay using your PayPal balance or linked bank account/credit card with full buyer protection.

  • Shopify Payments: Processed securely via Shopify's integrated system, supporting various local and international payment options (including Apple Pay and Google Pay where available).

All transactions are encrypted and processed in a secure environment. Fitwarm does not store or have access to your complete credit card information.

2. Currency

All prices on our website are displayed and processed in USD (U.S. Dollars). If you are purchasing from outside the United States, your bank or card issuer may apply currency conversion rates or fees, which are determined by the provider.

3. Payment Security

Your security is our priority. Our checkout process uses Industry-standard SSL encryption to protect your private data. Our store is compliant with PCI DSS (Payment Card Industry Data Security Standard), ensuring that all credit card data is handled according to the highest security standards.

4. Order Confirmation

Once your payment is successfully processed, you will receive an Order Confirmation Email within a few minutes. If you do not see it in your inbox, please check your "Spam" or "Promotions" folder. If you still haven't received it, please contact us at support@fitwarmpet.com.

5. Payment Authorization

For your protection, some transactions may require additional verification or authorization from your bank. Orders will only be processed and shipped once the payment has been fully confirmed.

6. Fraud Prevention

To ensure a safe shopping community, Fitwarm reserves the right to:

  • Cancel any order suspected of fraudulent or unauthorized activity.

  • Request additional verification information for high-value or high-risk orders.

7. Refunds

Refunds are always issued to the original payment method used during checkout. Please note that processing times vary by bank or payment provider (typically 5 business days). For more information, please visit our Refund Policy page.

Contact Us: If you have any questions regarding your payment, please reach out to: 📧 Email: support@fitwarmpet.com